Regulatory & Telephony Framework
Talki Talki operates within a complex global regulatory environment. We are committed to transparency and adherence to the highest standards of telephony and data governance.
To combat illegal caller ID spoofing and reduce robocalls, Talki Talki utilizes STIR/SHAKEN protocols. This framework ensures that calls originating from our platform are verified and signed, providing your customers with the confidence that the Caller ID displayed is authentic.
We adhere to A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements for business messaging in the United States and Canada. This ensures that your business messages achieve the highest delivery rates possible while protecting consumers from unsolicited spam.
In accordance with CRTC (Canada) and FCC (US) regulations, VoIP providers must provide Enhanced 911 (E911) services. Talki Talki requires every user to register a valid physical address for each phone line. This address is used to route emergency calls to the appropriate local Public Safety Answering Point (PSAP).
As a Canadian-based startup, Pandacat Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We ensure that all personal information is handled with the highest level of care, and we maintain data processing agreements with our sub-processors (Twilio, Google Cloud) that reflect these rigorous standards.
Our platform is built on enterprise-grade infrastructure. Our underlying service providers maintain several critical security certifications, including:
To maintain network integrity and comply with international carrier requirements, Pandacat Inc. enforces a mandatory Telephony Trust vetting process.
All users must provide a valid Business Tax ID (EIN for US, Business Number for Canada) and a verified business website. This data is used solely for carrier registration and identity verification.
Mandatory Compliance Requirements:
US Carriers require A2P 10DLC compliance for all business messaging. This service may cost $12 USD per month for Small Business A2P brands. Canadian brands are currently exempt from this specific recurring requirement.
Pandacat Inc. reserves the right to discontinue service immediately and release all associated phone numbers if registration data is found to be fraudulent or used for unauthorized mass-messaging (spam).
For regulatory inquiries, please contact our compliance desk at compliance@pandacat.ca